Frequently Asked Questions
Find answers to common questions about our premium footwear and services.
How do I know if my UGG boots are authentic?
Every pair of Official UGG Australia® boots features a security label on the left shoe and original packaging with a QR code for instant verification.
Can I wash my sheepskin boots in the washing machine?
No, we do not recommend machine washing. For best results, use our specialized UGG Care & Cleaning Kit to maintain the integrity of the sheepskin.
Do UGG boots run true to size?
Our classic boots typically run large. We recommend ordering one size down from your usual shoe size for a snug, comfortable fit.
Are your products made with real sheepskin?
Yes, we use only the highest quality, Grade-A Twinface sheepskin, which provides natural insulation and moisture-wicking properties.
How should I store my boots during the summer?
Store your boots in a cool, dry place away from direct sunlight. We recommend using boot trees or stuffing them with paper to maintain their shape.
Do you offer repairs for damaged footwear?
While we do not offer direct repair services, we provide a one-year limited warranty against manufacturing defects.